Retail Talks - Decoding The Future of CX

Navigating the convergence of E-commerce and physical retail

What happens when the digital world collides with the in-store experience? And how are brands adapting to meet the rising demand for seamless, hyper-connected shopping?

Join us for an afterwork where we’ll explore the intersection of technology, customer service, and innovative commerce, and ask the big questions about the future of customer experience.

And don’t worry, we’ll make sure you’re well taken care of—drinks are on us!

SPEAKERS

Mitchell Vergeer
Head of Retail @ Axel Arigato

Sirak Tekeste
Client Partner @ Snapchat Sweden

Johny Larsen
Nordic Director @ Sprii

Agenda

15:00

Doors open

15:30

Welcome to Epicenter!

15:35

The Power of AR to drive Engagement

15:50

How Freedom Fuels Next-Level Service—And Builds a Brand People Want to Work For

16:05

How Leaders Set the Vibe & Drive Performance

16:20

Engaging, Interactive, and Video-First - The Future of E-commerce

16:35

Unified Payments: Frictionless, Flexible & Personalized

16:50

AI & CX – How to Predict and Personalize at Scale

17:05

Social Commerce & Gen Z – What Works?

17:20

What’s Next in CX?

17:30

Drinks & Networking

Let us brag a bit...

Earlier Partners

Join as a Partner! 🚀

Partner with Epicenter Store, the experimental retail hub where innovation meets commerce. Connect with decision-makers from leading tech, retail, and innovation companies.

Gain exposure through in-store activations, co-branded events, and creative collaborations tailored to your needs. As a partner, you’ll also shine as a keynote speaker at our events, positioning your brand as a thought leader.

Enjoy visibility across all Epicenter communications, including social media, newsletters, and in-store displays.

REACH OUT

Ebba Brundin
Head of Epicenter Store

ebba@epicenterstockholm.com

Matilda Muhr Göransson
Head of Community

Organized by

Epicenter Store

This event is partnered with Sprii.